ΠΟΛΙΤΙΚΗ ΑΠΟΡΡΗΤΟΥ

1. Introduction

"AROMATERIE" is committed to protecting the personal information collected when you use our website and other services. This commitment applies to the collection, use, transfer and retention thereof. This policy applies when we determine the purposes and means of processing, thereby acting as a data controller.

2. Collection of Personal Data

"AROMATERIE" provides the possibility to register for the online services of its website, so that the user can make his purchases. In this "AROMATERIE", may collect and store your full name, email, address, contact details and any other information you may have provided to us. This information is used strictly to respond to your order request and will not be disclosed to third parties except as set forth in this policy or where disclosure is required or permitted by law.
Finally, it is possible to register for the "AROMATERIE" newsletter, where we only ask for the user's email address and use it exclusively for the promotion of commercial material. In any case, if the user wishes to withdraw his consent, the possibility of unsubscribing from the "AROMATERIE" newsletter is provided through the body of the electronic message that the user receives. While at the same time the e-mail address is also deleted from the "AROMATERIE" systems.
For the lawful processing of your data under Regulation (EU) 2016/679, we recognize a lawful basis before processing the personal data. In the above cases, the legal basis for the processing of personal data on our part is the granting of your express consent for the processing, by submitting the respective form only in case you agree with this policy.

3. Use of Data Collected

We will use the information we collect for the following purposes:

to provide a Service you have requested
to provide a Service you have requested
or advertising purposes, such as providing customized advertisements, advertiser content, as well as sending promotional communications, after you have given your separate consent where required,
to evaluate and analyze our market, customers, products and services in order to help us better understand, through statistical processes where necessary, more information about our customers in order to provide you with the most relevant communications; services and experiences.
to ask for your opinion about our products and services and to conduct customer surveys, after you have given your separate consent where required,
to understand how consumers use our Services and our products so that we can improve them and develop new products and services
to conduct free prize draws, promotions or contests with prizes as permitted by law and
for other purposes, as long as we recognize a lawful basis for processing your data.

"AROMATERIE" processes personal data for the purposes described above. The legal framework for the processing of personal data by "AROMATERIE" includes processing which is: necessary for the execution of the contract between you and "AROMATERIE" (e.g. for the purchase of products, for the provision of the Services to you, the identifying and authenticating you in order to be able to use certain Services), necessary to comply with legal requirements (e.g. to comply with applicable accounting rules and to make mandatory disclosures to law enforcement authorities), necessary for AROMATERIE's legitimate interests (e.g. to manage our relationship with you and improve the relevance of communication messages, experiences and customer service) and based on the consent of our customers (e.g. . to communicate with you about our products and services and to provide you with marketing information), which may subsequently be withdrawn at any time by contacting us as provided in the “Contact” section herein, without affecting the lawfulness of processing based on consent prior to its withdrawal.

4. Retention of Personal Data

"AROMATERIE" undertakes not to retain personal data for a period longer than necessary (maximum retention period 20 years) and we will ensure that we delete them securely and in a way that makes their recovery impossible.

5. Amendments

In the event that AROMATERIE chooses to change this Privacy Policy, we will post the changes here. Where the changes are significant, we may also choose to email the affected users with the new details. Where required by law, we will obtain your consent to make these changes.

6. Contact

Ιf you have any concerns or complaints regarding this policy, please contact us at: info@aromaterie.com or at tel. 22410-33660

7. Cancellation/Refund Policy

The customer as a consumer within the meaning of Law 2251/1994 ("on consumer protection") confirms that:

Knows the identity and address of the company as a supplier, since these details are listed above on this website, the full cost of the service provided is clearly indicated, and, as long as VAT is not included, this is explicitly and clearly stated, while clearly any additional costs (transportation, etc.) are mentioned, he fully understands and consents to the method of payment, delivery and execution, he has not been asked to pay any amount for communicating with the company.
...

The consumer customer is entitled to withdraw within fourteen (14) calendar days, returning the goods in their original condition, bearing the return costs. This withdrawal must be made by the customer in writing and communicated to "AROMATERIE". The merchant must refund the money within 14 days of receiving the cancellation request. However, he may delay refunding if he does not receive the products or receipt for their return. Refunds must include shipping costs paid by the consumer for the purchase

Items that can be returned are: room fragrances in the form of sticks (diffusers). Customized items made to order for you, such as press perfumes and body lotions (they are scented for you and cannot be returned for resale) are not returnable.

It is clarified that returned products must not be used, worn, washed, altered or damaged and the tags accompanying the product must be present, exactly as they were when you received it together with the retail receipt or invoice. You should still contact our staff at the Rhodes store phone number 22410-33660 to give you instructions.

DEFECTIVE PRODUCT

In the unlikely event that the customer receives a defective or damaged product, the store will make every effort to replace it with an identical or similar product at no additional cost. The consumer customer should inform by e-mail or telephone to be sent instructions for the return of the product. If the product ceases to be available, a replacement with an equivalent product can be arranged upon consultation or a refund. "AROMATERIE" has a guarantee policy. It is not responsible for any damage that may occur from normal wear and tear, misuse and destruction when removing the tags.