Privacy policy

This is an English translation for your convenience. If there is any difference between the two, the Greek version applies.

1. Introduction

AROMATERIE is committed to protecting the personal information collected when you use our website and our other services. This commitment covers the collection, use, transfer and retention of that information. This policy applies when we determine the purposes and means of the processing, and are therefore acting as data controller.

2. Collection of personal data

AROMATERIE offers registration for the online services of its website so that users can make their purchases. In this case AROMATERIE may collect and store your full name, your email address, your postal address, contact details and any other information you may have provided to us. This information is used strictly to process your order and will not be disclosed to third parties, except those mentioned in this policy or where disclosure is required or permitted by law.
Finally, users can subscribe to the AROMATERIE newsletter, for which we ask only for the user’s email address, and we use it solely to send marketing material. In every case, if users wish to withdraw their consent, they can unsubscribe from the AROMATERIE newsletter through the email they receive. At the same time we delete their email address from our communication channels.
Visitors can also leave their email address on sold-out products («Notify me when it’s back»). We use it only to send one email when that product is available again. It is never used for newsletters or marketing and is never shared with third parties. Only an encoded connection identifier is stored with it, to prevent abuse. You can ask us to delete it at any time at info@aromaterie.com.
To process your data lawfully under Regulation (EU) 2016/679, we identify a legal basis before processing personal data. In the cases above, the legal basis for our processing of personal data is your explicit consent to the processing, given by submitting the relevant form only if you agree with this policy.

3. Use of the data collected

We will use the information we collect for the following purposes:

to register you for a Service,
to provide a Service you have requested,
for advertising purposes, such as providing personalised adverts and sponsored content and sending promotional communications, after you have given your separate consent where required,
to evaluate and analyse our market, customers, products and services, so that you help us understand better, through statistical processing where required, more information about our customers, in order to offer you the most relevant communications, services and experiences.
to ask for your opinion about our products and services and to carry out customer surveys, after you have given your separate consent where required,
to understand how consumers use our Services and products, so that we can improve them and develop new products and services,
to run free prize draws, promotions or prize competitions, as permitted by law, and
for other purposes, provided we identify a legal basis for processing your data.

AROMATERIE processes personal data for the purposes described above. The legal framework for the processing of personal data by AROMATERIE includes processing that is: necessary for the performance of the contract between you and AROMATERIE (e.g. to buy products, to provide the Services to you, to identify and verify you so that you can use certain Services), necessary to comply with legal requirements (e.g. to comply with applicable accounting rules and make mandatory disclosures to law enforcement authorities), necessary for the legitimate interests of AROMATERIE (e.g. to manage our relationship with you and to make our communications, experiences and customer service more relevant) and based on our customers’ consent (e.g. to contact you about our products and services and to send you marketing information), which can be withdrawn at any time by contacting us as described in the “Contact” section of this policy, without affecting the lawfulness of processing based on consent before its withdrawal.

4. Retention of personal data

AROMATERIE undertakes not to keep personal data for longer than necessary, and we will make sure we delete it securely and in a way that makes recovery impossible. Addresses left for a back-in-stock notification are deleted 30 days after the notification is sent or, if the product does not return, after 24 months at the latest. We keep order details (name, address, email, phone number, products, amounts and receipts/invoices) for the period set by law.

5. Changes

If AROMATERIE decides to change this Privacy Policy, we will publish the changes here. Where the changes are significant, we may also choose to email the users concerned with the new details. Where required by law, we will ask for your consent before making these changes.

6. Contact

If you have any concerns or complaints about this policy, please contact us at info@aromaterie.com or on +30 22410 33660.

7. Returns and withdrawal

Candles, Easter candles and soaps can be returned, intact. Not returnable, for reasons of hygiene or because they are made to order: perfumes (all of them), body care, home/car fragrances and gift boxes. All terms and the withdrawal form are on the Returns & Withdrawal page.

Google customer reviews

After a purchase in the e-shop you may see the option to receive an email from Google asking you to review your purchase (Google Customer Reviews). Only if you agree do we pass your email address, order number, delivery country and estimated delivery date to Google, solely for this purpose. Google’s privacy policy: policies.google.com/privacy

AROMATERIE E.E. · Ethelonton Dodekanision 35, 851 31 Rhodes · VAT EL802406267, Rhodes Tax Office · GEMI 175783720000