Terms of use

Welcome to the AROMATERIE online shop. Please read these terms carefully before you buy. By placing an order you accept them.

1. Who we are

aromaterie.com belongs to AROMATERIE Ε.Ε., Ethelonton Dodekanision 35, 851 31 Rhodes, Greece · VAT no. 802406267, Rhodes tax office · GEMI 175783720000. Contact: info@aromaterie.com, +30 22410 33660.

2. Purpose

aromaterie.com sells perfumes, cosmetics and scented products online and sends them as parcels.

3. The products

We make sure that the information about the quality, quantity, main characteristics and prices of the products on https://aromaterie.com is accurate. On screen, some products may look slightly different from reality (colour, size, texture).

Aromaterie is an independent perfume business and is not affiliated with any fashion or fragrance house.

4. Prices

Prices include VAT. We may change descriptions and prices without notice. Your order is always fulfilled at the price that applied when you placed it. Shipping costs and any charge for your payment method are shown separately at checkout, before you pay.

5. Your order

Your order is placed when you press the order button at checkout. We then send you a confirmation email. If we cannot fulfil an order (for example, the product is sold out), we tell you straight away, cancel it and refund everything you paid within 14 days, by the same payment method.

6. Payment

Payment methods, their discounts and any charges are as described on the Payment methods page.

7. Shipping

Products are sent with the carriers and at the costs shown on the Shipping methods page, and are delivered to the address or locker you choose, usually within 2–5 working days in Greece of the order being confirmed. Every order comes with the legal receipt or invoice. We are not liable for delays caused by extreme weather, strikes or other force majeure. In that case the delivery time is extended for as long as the cause lasts.

8. Returns and withdrawal

You can withdraw within 14 days of delivery, with the exceptions set by law. Candles, Easter candles and soaps can be returned, intact. Not returnable, for reasons of hygiene or because they are made to order: perfumes (all of them), body care, home/car fragrances and gift boxes. All terms and the withdrawal form are on the Returns & Withdrawal page. The legal guarantee always applies to faulty or wrong products.

9. Points programme

• With an account on aromaterie.com you earn 1 point for every 1 € you spend, and 50 welcome points when you sign up.
• 100 points = 4 € off. You redeem them in the basket in blocks of 100 points, up to 25% of the order.
• Points cannot be used on the perfumes of the 2+1 offer or on the Discovery set, and cannot be combined with the newsletter code.
• Points are valid for 12 months from the day you earn them. They cannot be exchanged for money. The programme applies to the online shop only.
• We may change or end the programme with notice on the site. Points you have already earned stay valid until they expire.

10. Account and details

When you create an account or place an order, you give true, accurate and complete details. If you notice that someone is using your account without permission, tell us straight away.

11. Use of the site

You use the site at your own responsibility. Its content is not advice or an encouragement to take any action. You confirm that you have full legal capacity under Greek law.

12. Links

Links to other sites are not under our control, and we are not responsible for their content or for changes to them.

13. Cookies and personal data

How we use cookies is explained in our Cookie policy. How we use your personal data is explained in our Privacy policy.

14. Complaints

For any complaint, email info@aromaterie.com or call +30 22410 33660. You can also contact the Greek Consumer Ombudsman or the General Secretariat for Commerce and Consumer Protection (tel. 1520).

15. Applicable law

These terms and any change to them are governed by Greek law. If any term is found invalid, the other terms remain in force.

AROMATERIE E.E. · Ethelonton Dodekanision 35, 851 31 Rhodes · VAT EL802406267, Rhodes Tax Office · GEMI 175783720000